Webcast: ITSM in the Age of Digital Transformation

February 4, 2020

Although originally rooted in the concept of IT helpdesks, ITSM has expanded to encompass the service of external customers, as well as users within an organization. As products and services become more technically focused, the demands and challenges faced by those in ITSM have grown considerably. Being a process centric discipline, it is sometimes too easy to continually think of process improvements and be fooled by artificially constructed KPIs.

Demands and Challenges of ITSM

In this webcast we will present an alternative way of considering how best to serve people, using technology to aid tracing where work is being created, and how better to measure success. Signavio Head of Strategy and process thought leader Mark McGregor will cover:

Using Journey Modeling to Identify What is Really Going On

Leveraging Process Mining to Identify Gaps in Service

How to Rethink KPIs and Drive Greater Satisfaction

Eliminating the Causes of Work, Don’t Just Deal With the Symptoms

The value of Integrating ITSM with Other Processes

Webcast: ITSM in the Age of Digital Transformation

February 4, 2020

Demands and Challenges of ITSM

Upcoming webcasts