People-centered transformation: How NTT Group modernized technology and processes across 115 companies

Name: People-centered transformation: How NTT Group modernized technology and processes across 115 companies
Start: 2025-03-28
End: 2025-03-28

March 28, 2025

9:00am CET | 4:00pm SGT

NTT Group is a massive Japanese telecommunications company. In 2018, they embarked on a digital transformation to modernize four legacy back-office systems, which were used by 115 subsidiaries with over 170,000 employees. For this, NTT Group needed a single view of their technology and processes, and all the dependencies between them.

But digital transformation isn’t simply about replacing outdated systems and IT. Transformations cause confusion and disrupt organizational culture and processes. In fact, managing change and keeping people on board with the changes was even more of a challenge for NTT than digitization. This webcast delves into how NTT Group planned and implemented a people-centered business transformation that facilitated collaboration and kept everyone on the same page. Watch now to learn how NTT Group was able to:

Bring all four systems live simultaneously in a "big bang" implementation

Standardize technology and processes across over 115 companies

Implement dynamic change management and cross-team communication

Enabled all teams to stay informed of impending changes and provide their own input

Register now to secure your spot and learn how to take your transformation to the next level!

Webcast Details:

When: March 28, 2025

Time: 9:00am CET / 4:00pm SGT

If you are unable to attend the session, feel free to register for the alternative timeslot on March 27, 2025 at 4:00pm CET/ 10:00am EST.

About the Speakers

Risa Masuda

As the Communications Manager at Nippon Telegraph and Telephone (NTT), Risa is responsible for all external communications to build and secure strategic partnership to support the IT execution and operations of the NTT Group. With her extensive experience in communications and management, she supports cross-culture communications within and out of the group to help drive change focusing on the people and cultures.