BHP, one of the world’s leading natural resources companies, brings people and resources together to build a better world. The company produces essential commodities through its assets, including iron ore, metallurgical coal, copper, and nickel, and is expanding its operations into potash.
BHP previously operated a traditional shared services model, with separate functionally led shared services teams executing basic transactional processes. This reduced cost through labor arbitrage, from producing financial accounts to managing the supply chain for operations. Lack of visibility on end-to-end process and interface complexity was ultimately creating inefficiencies and waste, leading to frustration in BHP’s frontline asset operations.
BHP decided to transform its shared services model into a single global business services operating model to shift focus from efficiency to delivering operational effectiveness with at-scale transformation of its end-to-end processes.
Before: Challenges and opportunities
- Numerous multifunctional shared services teams handling business processes in isolation, meaning significant potential for more-efficient operations by connecting processes and breaking down silos
- Lack of visibility on end-to-end process inputs, KPIs, stakeholders, and accountability, leading to frustration and service delivery impacts
Why SAP and PwC Consulting Services Australia
- Functionality to help understand, improve, and transform business processes, at speed and at scale, using SAP Signavio Process Transformation Suite
- Significant improvement opportunities from using data-driven insights and decision-making to guide enterprise process transformation offered by the SAP Signavio Process Intelligence solution
- Possibility for deeper understanding of customer sentiment and challenges using the SAP Signavio Journey Modeler solution, with tailored recommendations to meet customer and market demands
- PwC’s proven end-to-end process transformation approach underpinned by SAP Signavio solutions, allowing the company to break down silos and drive operational efficiency
After: Value-driven results
- Achieved differentiated performance at speed and scale for its employees and operations
- Created visibility into value chain processes across different functions, giving stakeholders insights on interface complexity, removing waste, and identifying opportunities for automation
- Uplifted materials availability for operations, ensuring the cycle labor provision enabled production
"PwC Australia brought the best of culture, project management, and data-driven process intelligence capabilities, while SAP Signavio provided the digital backbone to enable this. Through this work, a new platform for operating excellence has been created for our organization – connecting people, processes, and data to reliably deliver and lift productivity and thereby enabling our operations across BHP to unlock their full potential."
Sundeep Singh, Global Business Services Group Officer, BHP Group Limited