Carl Zeiss: Managing a global business transformation with SAP S/4HANA
Industry
Industrial Manufacturing
Headquarters
Oberkochen, Germany
Employees
44,000 worldwide
About ZEISS
ZEISS is an enterprise technology company that is an international leader in optics and optoelectronics. It operates across four segments: Semiconductor Manufacturing Technology, Industrial Quality & Research, Medical Technology and Consumer Markets.
With a portfolio aligned with future growth areas including digitalization, healthcare and Smart Production and a strong brand, ZEISS is shaping the future of technology and constantly advancing the world of optics and related fields with its solutions. Internally, the company has a strong focus on the operational excellence of its business and IT processes. As part of its continuous business transformation, ZEISS aims to standardize and harmonize these processes with a global template and a central ERP platform built on SAP S/4HANA.
"With SAP Signavio, we realized a process-oriented transformation model for SAP S/4HANA that enables globally harmonized process governance. This resulted in increased transparency and had a significant and measurable optimization impact on global processes."
Jochen Fortner
Partner, Deloitte
Key Highlights
- Facilitated involvement of key stakeholders early in the relevant processes
- Achieved a harmonized process landscape and centralized management with global templates
- Created a robust foundation for test management
- Identified opportunities for future cost savings in production and sales processes
- Optimized customer journeys in the services area
Reduction
Of template processes
to about 600 processes
to about 600 processes
Faster
Rollout thanks to
optimized tool-chain and governance
optimized tool-chain and governance
The Biggest Challenge
- Leverage SAP S/4HANA features and use global templates to drive process standardization
- Implement harmonized and standardized ERP processes and identify different process variants
- Ensure fast decision-making while involving all relevant stakeholders
- Provide frameworks and tools to streamline and visualize processes early on in the transformation
Why SAP
- Coordinated country-specific requirements using SAP Sighavio Process Governance
- Standardized approach with well-defined modeling guidelines and global workshops
- Workflow-based execution of process scoping and global variant management
- Central platform for collaboration and design of processes for SAP S/4HANA
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